Terms & Conditions

1. Introduction

These terms (“Terms”) apply to all Products purchased by or on behalf of a Customer direct from Trade Water Filters (“TWF”) for Customer’s internal use only in the United Kingdom and to the exclusion of all other terms and conditions. These Terms together with TWF’s Order Documents and Product Documents (as defined below) form a legally binding contract between Customer and TWF for the purchase of Products (“the Agreement”). These documents will apply in following order of priority: (1) Order Documents; (2) these Terms and (3) Product Documents.

1.1 Definitions

“Confidential Information” means information of the disclosing party that is not generally known to the public, such as, product plans, pricing, marketing and sales information, customer lists, “know-how,” or trade secrets, which may be designated as confidential or which, under the circumstances surrounding disclosure, ought to be treated as confidential.

“Customer” means the legal person or legal entity who agrees to buy the Products from TWF via the Website.

“Consumer” means any natural person who orders Products in a capacity which is outside his or her trade, craft business or profession. Persons purchasing Products for their trade, business, craft or profession, or, in order to resell are not considered as Consumers.

“Contract” means the contract for the sale of Products by TWF directly to the Customer in accordance with these Terms;

“TWF” means Envirogen Water Technologies Limited T/A Trade Water Filters incorporated in England and Wales with registered number 3289389 with registered office at Unit 9 Wimsey Way​ 
 ​Alfreton Trading Estate, ​Derbyshire DE55 4LS.  

"Intellectual Property Rights" means any patent, copyright, database right, moral right, design right, registered design, trademark, service mark, domain name, metatag, utility model, unregistered design or, where relevant, any application for any such right, or other industrial or intellectual property right subsisting anywhere in the world and any intellectual property rights in know-how, documentation, and techniques associated with the Products.

“Order Confirmation” means the written confirmation from TWF to the Customer confirming that it has accepted the order for the Products in accordance with the terms and conditions of these Terms.

 “Order Documents” means online order placed by the Customer on the Website together with the order confirmation sent by TWF to Customer which describes the Products purchased by Customer under the Agreement as well as Prices, payment terms and other provisions.

“Prices” means the gross price payable for the Products including the charges set out in the Order Confirmation.

“Products” means products supplied by TWF to the Customer under the Agreement.

“Product Documentation” means the documentation (in whatever format) describing how the Products should be installed, erected, operated, and/or used (as applicable) as may accompany the Products or which may be requested from TWF either online or in hardcopy form.

“Website” means www.tradewaterfilters.com

2. Order and Acceptance

2.1 The Customer may place an order for Product(s) directly with TWF via the Website. The placing of an order by the Customer represents an offer by the Customer to buy the Products subject to these Terms. Please note that the Contract between the Customer and TWF is formed only when TWF accepts the Customer’s order, and the order is subsequently despatched.

2.2 Any Products forming part of your order which are not detailed in TWF’s Order Confirmation do not form part of that Contract. If there are any inaccuracies or errors in TWF’s Order Confirmation, you must contact TWF immediately, so that TWF has an opportunity to correct any mistake or clarify any misunderstanding before commencing delivery/performance.

2.3 TWF may make minor changes to the specification of the Product you order if for example there is a scarcity of a particular component or for any other reasonable grounds notified to you. Any such minor change will be to at least an equivalent or better specification and will not adversely affect the material functionality or performance of the Product. Any such change will be set out in the applicable Order Confirmation. Acceptance of delivery of items listed in the Order Confirmation that are subject to a minor change, and use by the Customer will constitute acceptance by the Customer of the minor changes in the order.

2.4 If TWF is unable to fulfil a Customer order (or any part thereof), TWF will notify the Customer, and any payment received by TWF for such unconfirmed part of the order will be promptly returned.

2.5 TWF does not provide technical support for its products sold unless otherwise specified. All orders are placed based on the customer’s knowledge of their own requirements. TWF requests that customers be certain of their specifications before ordering, especially concerning customised products, which are non-returnable. See section 5 below.

3. Price and Payment

3.1 TWF requires payment in full prior to delivery/performance, and will suspend delivery and performance until full payment is received. The price to be paid by the Customer will be set out in the Order Confirmation. All prices are inclusive of VAT at the prevailing rate and are exclusive of delivery charges unless otherwise stated. If the Customer is eligible for tax exemptions it will provide TWF with a valid certificate of exemption or other documentary proof of exemption acceptable to TWF.

3.2 In the unlikely event of any discrepancy between the price set out in the Order Confirmation, and the price stated on the Website at the time the order is placed the Customer should contact TWF immediately by email at info@tradewaterfilters.com.

3.3 Prices for the Products shall be stated in the Order Documents. Where deliveries occur in instalments or phases TWF may need to adjust Prices for Products, due to changes in exchange rates, taxes, duties, freight, levies and purchase costs. Quotes provided by TWF exclude value added tax, sales tax, governmental fees and any other applicable taxes, levies, and shipping charges unless expressly set out in the quote. Such charges are payable by Customer in addition to the prices quoted and may appear as separate items on the Order Documents.

4. Delivery, Ownership and Risk

4.1 The place of delivery and either (a) TWF depot for pick up by Customer; or (b) estimated delivery date of Product(s) will be stated on the Order Confirmation. 

4.2 If the Order Confirmation specifies that TWF is responsible for delivering the Products to the Customer then TWF shall arrange for delivery of the Products to Customer’s location as set out in the Order Documents. All delivery times quoted are in working days (Monday to Friday) and excludes weekends. Delivery dates are non-binding and time for delivery shall not be of the essence. If no delivery dates are specified, delivery shall be within a reasonable time. TWF may elect to deliver the Products in instalments. TWF shall not be liable for any loss (including loss of profits), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Products (even if caused by TWF’s negligence), nor will any delay entitle the Customer to terminate or rescind the Agreement. The Customer shall be responsible for unloading the Products and for checking the Products in the presence of the carrier and in the event of shortage and/or damage the carrier’s ticket must be endorsed accordingly. Separate written notification must be given to TWF within three days of delivery. Claims cannot be recognised unless this action has been taken and TWF’s liability in this respect is limited accordingly.

4.3 Once TWF delivers Product(s) to Customer (or their representative) the Customer will take on risk of damage to or loss of the Product(s).

4.4 If for any reason Customer does not accept delivery of any of the Products when they are ready for delivery, or TWF is unable to deliver the Products on time because Customer has not provided appropriate instructions, documents, licences or authorisations then the Products will be deemed to have been delivered, risk passing to Customer (including for loss or damage caused by TWF’s negligence) and TWF may:

4.4.1 Store the Products until actual delivery and Customer shall be liable for all related costs and expenses (including without limitation storage and insurance); or

4.4.2 Sell the Products at the best price readily obtainable and (after deduction of all reasonable storage and selling expenses) charge Customer for any shortfall below the Price for the Products.

 

If you are a Consumer:

The place of delivery and estimated delivery date of Product(s) be stated on the Order Confirmation or as confirmed to you by phone by TWF. If the estimated delivery date cannot be met, then TWF will notify you with a revised estimated delivery date. If delivery is not made within 30 days from the original date of your order and you have not subsequently accepted delivery or agreed to a delivery date outside the 30 days, you may cancel your order without charge and obtain a full refund. This right is in addition to any applicable “cooling off” rights as per section 5 below.

5. Returns, Cancellation Rights and Cooling Off Periods (Consumers only)

5.1 Changes in a Product may occur after a Consumer places an order but before TWF ships the Product. No changes will be allowed after TWF ships the Product.

Products with customisations, such as added end caps or fittings, CANNOT BE RETURNED. Where a custom order has already entered production, the customer will be charged full price for all products already manufactured as per the customer's unique specifications. These products are personalised and made to order, and therefore CANNOT be taken back into stock. In the case of using our bespoke end cap service, these are thermally bonded and CANNOT BE REMOVED. Where such services are used to customise/personalise your order, your Cooling Off Rights do not apply, and you do not have the right to return your customised order.

If you are a Consumer, ordering non-customised products (as defined above), then you have the right to cancel and return the Products (Cooling Off Rights). That right is for 14 calendar days beginning on the day after the date of delivery or collection by you of the Products. To exercise your right to cancel, you must notify TWF in writing of your wish to cancel and TWF will arrange for collection of the Product(s) or otherwise provide instructions for convenient return. You must return all cancelled Product(s) to TWF in original condition (you will be responsible for any damage) and within 14 calendar days of your cancellation notice, unless TWF provides a later collection date. All costs of return (including those of TWF) will be payable by you. TWF will refund you the price that you paid for the cancelled Products; with the direct costs of TWF in collecting the cancelled Product(s) from you being deducted from such refund amount. The net amount will be paid to you within 14 calendar days of receiving your cancellation notice, however, TWF may withhold payment of your net refund pending receipt of the returned Product (in its original condition). Once the 14 day Cooling Off Period has ended and unless TWF agrees otherwise in writing, you do not have a right to cancel or return your order.

6. Warranty

6.1 TWF is under no liability for any drawings, design or specification and submission of such does not constitute any warranty, guarantee, representation or opinion of the practicability of construction or the efficacy, safety or otherwise of goods to be supplied by TWF accordance therewith and TWF will not be responsible for the costs of any additional work caused by defects in such drawings, design or specification. In no case shall the Seller be liable for any consequential loss or damage caused directly or indirectly by any defect or otherwise howsoever. Many of the products are of a technical nature and it is not practical to publish detailed specifications of all the Products and keep specifications completely up to date. All descriptive matter, drawings, pictures, colours, specifications and advertising on the Website are for the sole purpose of giving an approximate description of the Products. The descriptions, videos etc. of the Products available on the Website are for information purposes only and TWF makes no warranty (express or implied) that the Products will meet your requirements or will operate or comply with such information.

6.2 All warranties, conditions and other terms implied by law are to the fullest extent permitted by law, excluded from this Agreement save that the conditions and warranties implied by the Sale of Goods Act 1893 as amended by the Supply of Goods (Implied Terms) Act 1973 and any amendment or extension thereof shall apply save in so far as they are not lawfully excluded by these conditions.

6.3 TWF shall not be liable under the warranties given in this clause 6 in respect of:

6.3.1 any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow TWF’s instructions (whether oral or in writing), misuse or alteration, modification, adjustment or repair of the Products and/or without TWF’s approval;

6.3.2 if the total Price for the Products has not been paid by the due date for payment;

6.3.3 for any Products, Deliverables parts, materials or equipment not manufactured or produced by TWF, in respect of which Customer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer or supplier to TWF to the extent that they are assignable by TWF to Customer;

6.3.4 any type of defect, damage or wear specifically excluded by TWF by notice in writing; and/or

6.3.5 if Customer makes any further use of the Products after giving notice of an issue.

6.4 TWF does not warrant that the Products will function (1) with any specific configuration not provided by TWF or (2) to produce a specific result even if the configuration or result has been discussed with TWF.

7.  Liability

7.1 Neither party excludes or limits liability to the other party for (1) death or personal injury resulting from negligence, (2) fraud or (3) fraudulent misrepresentation or (4) any other liability that cannot be excluded by law.

7.2 Neither party shall be liable for:

7.2.1 special, indirect or consequential loss or damages;

7.2.2 loss of profit, income or revenue;

7.2.3 loss of goodwill or reputation;

7.3 TWF’s total liability to Customer howsoever arising out of or in connection with the Agreement whether for negligence or breach of contract or otherwise shall not exceed 125% of the Price payable by Customer under the Agreement for Products.

8. Confidentiality

Each party must treat all Confidential Information received from the other party as it would treat its own confidential information generally, but with no less than a reasonable degree of care.

9. Indemnities

The Customer shall defend and indemnify TWF in respect of all claims by any person whatsoever for injury to persons and/ or damage to property caused by or in connection with or arising out of the use of the Products and in respect of all costs and charges in connection therewith whether arising under statute or common law.

10. Termination

10.1 Either party may (without prejudice to any other rights or remedies it may have against the other party) terminate this Agreement by notice in writing immediately if the other party:

10.1.1 commits a material breach of the Agreement and fails to remedy such breach within 30 days of written notice; or

10.1.2 ceases, or threatens to cease, to carry on business or, becomes insolvent.

10.2 TWF may terminate this Agreement with immediate written notice if Customer:

10.2.1 fails to pay undisputed sums properly due to TWF in accordance with the Agreement;

11.2.2 Customer breaches any obligations, warranties and indemnities set out in the Agreement.

11.3 On termination of this Agreement, all rights and obligations of the parties relating to the Products, and/or relevant to the specific Order Documents under the Agreement will automatically terminate except for rights of action accruing prior to its termination

12. Force Majeure

Neither party shall be liable to the other for any failure to perform any of its obligations (except payment obligations) under this Agreement during any period in which such performance is delayed by any circumstances beyond a party’s reasonable control including, without limitation, fire, flood, war, embargo, strike, riot, or the intervention of any governmental authority (“Force Majeure Event”) provided that the delayed party shall provide the other party with prompt written notice of the Force Majeure Event. The delayed party’s time for performance shall be excused for the duration of the Force Majeure Event, but if the Force Majeure Event lasts longer than 30 days, then the other party may immediately terminate, in whole or in part, this Agreement by giving written notice to the delayed party.

13. Data Privacy

13.1 TWF holds information on Customers in accordance with the provisions of the Data Protection Act 1998, and will adhere to any other relevant future legislation in this area. Under this legislation, certain Customers can obtain a copy of all information which TWF holds on its databases in relation to them. Customers wishing to obtain such information should refer to the TWF Privacy Policy for details

13.2 Customer authorises TWF to collect, use, store and transfer the personal data Customer provides to TWF for the purpose of performing TWF’s obligations under this Agreement and for any additional purposes described, pursuant to the Agreement.

13.4 TWF may, in the normal course of business, make worldwide transfers of personal data on its corporate systems, to other entities, agents or subcontractors in the same group of companies, or to other relevant business partners who may have incidental access to personal data. When making such transfers, TWF shall ensure appropriate protection is in place to safeguard personal data transferred under or in connection with this Agreement.

13.5 TWF shall not be liable for any claim brought by Customer or a data subject arising from any action or omission by TWF to the extent that such action or omission resulted from compliance by TWF with Customer’s instructions.

14 Amendments to these Terms

TWF will update these terms and conditions from time to time. Updated terms and conditions will be published on the Website. Any future changes will not affect Contracts already concluded unless the changes are required to be made and given retrospective effect by any law or government authority (in which case it will apply to Contracts already concluded if required to do so)

15. General

15.1 Notices given under the Agreement must be in writing and shall be effective when delivered to the other party’s legal officer at the address stated on TWF’s invoice.

15.2 Neither party may assign or transfer this Agreement without the prior written consent of the other party except that (1) no consent is required by TWF to assign to its affiliated companies and (2) TWF may subcontract its obligations under the Agreement but shall remain liable and responsible to Customer for such obligations.

15.3 This Agreement constitutes the entire agreement between the parties and each party acknowledges that in entering into this Agreement it has not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) other than as expressly set out in this Agreement. Nothing in the Agreement shall limit or exclude any liability for fraud or fraudulent misrepresentation.

15.4 Any changes to this Agreement or to any order placed pursuant to it shall not be valid or binding unless it is in writing and agreed by parties. If any provision of this Agreement should be found to be void or unenforceable, such provision will be struck out or modified to the extent necessary to comply with the law, and the remainder of this Agreement shall remain in full force and effect.

15.5 A waiver by either party of a breach of the Agreement or delay or failure to enforce a right under the Agreement shall not constitute a waiver of any subsequent breach of the Agreement.

15.6 A person who is not a party to the Agreement shall have no right under the Contracts (Rights of Third Parties) Act 1966 to enforce any term of the Agreement.

15.7 The Agreement and any non-contractual obligations shall be interpreted according to English law and the English courts shall have exclusive jurisdiction.

15.8 The parties agree that the United Nations Convention on Contracts for the International Sale of Goods 1980 (Vienna Convention) shall not apply to the Agreement.

16. Promotions and Affiliates

16.1 Any promotions run by TWF are subject to the terms and conditions above. Any special terms and conditions regarding individual promotions will be published here.

16.2 Affiliate marketing promotions cannot be used in conjunction with any other offer. Cash back will not be paid on orders placed using any kind of promotional code or discount.